Some common questions we get about ZorroFin
What is the primary function of this collections management system?
Zorrofin integrates with your accounting system and automates the entire receivables follow-
up process, including dunning, payment presentation & reminders, query handling,
escalation, and credit reporting to :
- Enhance collections efficiency for reducing business risk and manpower costs
- Reduce DSO (Days Sales Outstanding) for reducing working capital requirements
- Access to formal channels for working cheaper working capital financing
How does the automated dunning process work?
Zorrofin uses pre-configured and customizable workflows to automatically send dunninglett ers and payment reminders.
The workflows can be configured based invoice date, aging, customer category, prior interactions or fixed timelines.
The reminders and escalations are configurable based on ageing, disputes and responses or lack of thereoff.
Which channels are used to send payment reminders?
We support OMNI-channel communication including:
- SMS
Messages can be tailored and scripted based on ageing, customer behaviour etc.
Can we customize the communication scripts?
Yes. Zorrofin comes with multiple ready to use templates and also allows for custom formats ensuring communication aligns with your company’s policies and branding.
Where is the system hosted?
We offer flexible deployment options:
- Cloud-hosted (SaaS) with 99.9% uptime
- On-prem or private cloud setup
How does the system integrate with our existing ERP or accounting system?
Our system offers plug-and-play connectors for major accounting software like Tally, Zoho. Custom integration is also available.
How quickly can the system be deployed in a production environment?
The Zorrofin onboarding process is swift and efficiently managed by our deployment team. We handle the integration with your accounting system ensuring a seamless transition while you witness the platform being implemented with precision and care.
Does the system provide dashboards and reports?
Yes. Users get access to real-time dashboards that display key metrics like:
- Outstanding receivables
- Aging buckets
- Collection efficiency
- Escalation volumes
- Query resolution timelines
Detailed and downloadable reports are also available for both operations and management.
Is query resolution handled within the system?
Absolutely. Customers and internal teams can raise and track queries directly through the system. It supports assigning ownership, SLAs, audit trails, and automatic closure notifications.
What happens when a customer does not respond to payment reminders?
The system automatically triggers escalation workflows, routing the case to senior stakeholders or legal teams as per defined rules. These steps are fully trackable and governed by SLA rules.
Is your system compliant with global data privacy regulations like GDPR or local laws?
Yes. We are fully compliant with GDPR, and support additional data residency and retention policies based on local regulations such as India’s DPDP Act, CCPA (California), or
Europe’s e-Invoicing/e-Archiving standards. Full audit logs and data encryption (in-transit and at-rest) are part of the standard offering.
What happens when a customer replies with a dispute or partial payment offer?
The system can detect and auto-route responses (via email, WhatsApp, or portal) into a dispute resolution queue, tagging them for follow-up, categorization (e.g., dispute, delay, partial offer), and internal assignment per escalation matrix.
Can your system support multilingual communication for our customers?
Yes, our communication engine supports multi-language templates and can auto-select the language based on customer region or preference, ensuring localized, culturally appropriate messaging.
What makes this system cost-effective?
- No user-based licensing
- Reduced manual effort via automation
- Faster collections = improved cash flow
- No IT maintenance required
What kind of SLAs do you offer for uptime and support?
We guarantee 99.9% uptime for cloud-hosted customers and offer tiered SLAs based on
the support package:
- Standard: 24–48 hour resolution
- Priority: <8-hour resolution
- Critical: <2-hour response with dedicated account managers
How scalable is the system across multiple geographies / currencies?
The system is multi-entity and multi-currency ready, supports timezone-aware workflows, and allows role-based access across business units, departments, and regions. It’s scalable from SMEs to large enterprises with tens of thousands of
invoices/month.
How do you ensure delivery success across multiple channels like WhatsApp or SMS?
We use enterprise-grade gateways and verified business accounts (e.g., WhatsApp Business API, enterprise SMS providers) with fallback mechanisms. Delivery receipts and read statuses are tracked and reported via the dashboard.
Have any questions? Get in Touch
About Zorrofin
Know Story Behind Zorrofin
At ZorroFin, we create solutions that reflect the real-world challenges of receivables management. Our platform automates post-invoice tasks like reminders, payment tracking, and query resolution—while enabling customers to raise disputes directly on the platform. For aged or unresolved invoices, our human support team steps in to drive resolution. ZorroFin helps businesses reduce DSO, improve visibility, and strengthen customer relationships—without adding complexity or disrupting existing systems.